Billing, Subscription & Refund Policy

1. Payment Processing

All payments are processed by Stripe, a PCI-DSS Level 1 certified processor. Card details are entered directly into Stripe's hosted checkout. We never receive or store your full card number.

Accepted methods and currencies are those enabled in our Stripe checkout at the time of purchase. All prices are shown in US dollars unless stated otherwise.

2. One-Time Project Fees

Project packages are quoted as a fixed fee for a defined scope. Unless your proposal states otherwise, a deposit is due before work begins and the balance is due at the milestones set out in your proposal. Work begins once the deposit clears.

Out-of-scope requests, additional revision rounds, rush timelines, and third-party costs (stock assets, plugin licenses, ad spend, domain and hosting fees) are billed separately with your prior approval.

3. Subscriptions and Retainers

Recurring plans bill in advance on the same calendar day each period (monthly unless stated otherwise), starting on the date of your first payment. Your subscription renews automatically until you cancel.

If a billing date does not exist in a given month, we bill on the last day of that month.

We will email a receipt for every charge. Price changes to an active plan take effect no earlier than your next renewal, and we will give at least 30 days' notice by email.

Failed payments are retried automatically. If payment is not collected after the retry schedule completes, we may pause delivery and, after 15 days, cancel the plan.

4. Upgrades and Downgrades

Upgrades take effect immediately and are prorated for the remainder of the current period. Downgrades take effect at the start of the next billing period; we do not refund the difference for the current period. Deliverables tied to a higher tier stop at the end of the period in which the downgrade takes effect.

5. Cancellation

You may cancel a subscription at any time, with no cancellation fee, in either of these ways:

• Open the billing portal at /account/billing, verify your email with the one-time code, and cancel there.
• Email info@atomikengine.com from the address on file with the subject line "Cancel Subscription".

Cancellation stops future renewals. Your plan remains active, and we continue delivering, through the end of the period you have already paid for. We do not prorate refunds for partial periods unless required by law.

Email cancellations are effective when received. If you email us within 24 hours before a renewal, we will honor the cancellation for that renewal.

6. Refunds

Subscriptions. Because plans are billed in advance for services delivered during the period, renewal charges are generally non-refundable. If you cancel within 5 days of a renewal and no work has been performed in that period, we will refund that renewal in full on request.

Project deposits. Deposits are non-refundable once discovery has begun, because they reserve production capacity. If we have not started work, the deposit is fully refundable.

Projects in progress. If you terminate mid-project, you are billed for work completed and approved expenses through the termination date; any remaining prepaid balance is refunded.

Duplicate or erroneous charges. Refunded in full, promptly, on notice.

Custom development. Completed and delivered custom work is non-refundable, though our 30-day defect-correction commitment in the Terms of Service applies.

To request a refund, email info@atomikengine.com with your order or invoice reference. We respond within 5 business days, and approved refunds are returned to the original payment method within 5–10 business days depending on your bank.

7. Statutory Cancellation Rights

If you are a consumer in the EEA or UK, you may have a 14-day right of withdrawal for distance contracts. Where you ask us to begin work during that period, you acknowledge that you lose the right of withdrawal once the service is fully performed, and that you owe a proportionate amount for work performed before you withdraw. Nothing in this policy limits non-waivable consumer rights in your jurisdiction.

8. Chargebacks

Please contact us at info@atomikengine.com before disputing a charge — most issues are resolved within one business day. Filing a chargeback on a legitimate charge may result in immediate suspension of services and recovery of dispute fees. We respond to all disputes with delivery documentation.

9. Taxes

Prices exclude applicable sales tax, VAT, or GST, which are calculated and added at checkout where required. Business customers may supply a valid tax ID where reverse charge applies. You are responsible for any withholding taxes in your jurisdiction.

10. Managing Your Billing

Visit /account/billing to update your payment method, download invoices, view your plan, or cancel. Access is verified with a one-time code sent to your billing email address.

Contact Us

Questions about this policy can be sent to info@atomikengine.com.

AtomikEngine, Miami, Florida, United States.

We aim to respond to all policy and privacy inquiries within 30 days.